Privacy Policy

Last updated: September 2026

Luxury Revamped is committed to respecting your privacy and protecting the personal information you share with us.

This Privacy Policy explains how Luxury Revamped collects, uses, stores and protects personal information when you visit our website, purchase from us, subscribe to The Luxury Edit, contact us, or use our services.

Luxury Revamped is a New Zealand-owned business and handles personal information in accordance with applicable New Zealand privacy law, including the Privacy Act 2020.

1. Who We Are

Luxury Revamped is a New Zealand-based curated luxury resale business specialising in authenticated pre-loved designer pieces.

Our website is: luxuryrevamped.co.nz

For privacy-related enquiries, you can contact us at: [email protected]

2. Information We Collect

Depending on how you interact with Luxury Revamped, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase details
• Payment and transaction information
• Information you provide when contacting us
• Information relating to product enquiries, sourcing requests or Luxury Concierge enquiries
• Preferences relating to The Luxury Edit or other communications
• Information you voluntarily provide through forms, messages or customer service interactions
• Website usage and technical information, such as IP address, browser type, device information and pages visited

We only collect information that is reasonably necessary for the purposes described in this policy or as otherwise permitted or required by law.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery and provide order updates
• Process payments and transactions
• Respond to enquiries and provide customer service
• Assist with The Reserve Edit and Luxury Concierge services
• Communicate with you about your purchase or enquiry
• Provide information you have requested
• Send The Luxury Edit communications where you have subscribed
• Provide private previews, curated updates or occasional offers where you have chosen to receive them
• Improve our website, products, services and customer experience
• Understand how visitors use our website
• Detect, prevent or investigate fraud, misuse or security issues
• Meet our legal, accounting and regulatory obligations
• Protect the rights, property and security of Luxury Revamped, our customers and others

We do not use your personal information for purposes that are unrelated to the reason it was collected without an appropriate legal basis or your consent where required.

4. The Luxury Edit & Marketing Communications

If you choose to join The Luxury Edit, we may use the information you provide to send you communications such as:

• Newly curated pieces
• Private previews
• Thursday Curation updates
• Rare finds and collector stories
• Luxury Journal content
• Care and collecting guides
• Private Reserve or Luxury Concierge opportunities
• Occasional private offers and personal gestures

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not affect essential communications relating to an order, transaction or service you have requested.

5. Payment Information

Payments may be processed through third-party payment providers available through our website.

We do not generally store complete payment card details ourselves. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Payment providers may include services such as credit card payment processing, PayPal, Google Pay, Apple Pay, Afterpay, Klarna or Laybuy, depending on which payment methods are available at checkout.

We recommend reviewing the privacy policies of the relevant payment provider when using its services.

6. Shipping & Delivery Information

When you place an order, we may provide necessary personal information to our delivery and courier partners so that your purchase can be delivered to you. This may include:

• Your name
• Delivery address
• Contact telephone number
• Email address
• Order or tracking information

We only provide information reasonably necessary to fulfil and track your delivery.

7. Service Providers & Third Parties

We may use trusted third-party service providers to help operate Luxury Revamped and provide our services. These may include providers involved in:

• Website hosting and technology
• Ecommerce and checkout services
• Payment processing
• Email and marketing communications
• Analytics and website performance
• Fraud prevention and security
• Courier and delivery services
• Customer communication and support

These providers may process personal information on our behalf or independently in accordance with their own terms and privacy policies.

We do not sell your personal information to third parties.

8. Website Analytics & Cookies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve your experience.

Cookies may also be used by certain third-party services integrated with our website, including analytics, advertising, payment or embedded-content providers.

Depending on the technology used on our website, information collected may include:

• IP address
• Device and browser information
• Pages visited
• Referring website
• Approximate geographic information
• Website interactions
• Session and browsing information

You can generally control or disable cookies through your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.

Where required, we will seek appropriate consent for the use of non-essential cookies or tracking technologies.

9. Social Media

Luxury Revamped maintains social media accounts and may provide links or embedded content from platforms such as Instagram, Facebook and TikTok.

If you interact with these platforms, your information may also be collected and processed by the relevant social media provider according to its own privacy policy.

We do not control how third-party social media platforms collect or use information.

10. Embedded Content

Our website may occasionally contain embedded content or links from third-party websites, such as social media content, videos or other external services.

Interacting with embedded content may allow the relevant third party to collect information about your visit or interaction.

We recommend reviewing the privacy policy of any third-party website or service you access through our website.

11. Sharing Your Information

We will only disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, where you have requested or authorised us to do so, or where disclosure is otherwise permitted or required by law. This may include sharing information with:

• Payment providers
• Courier and delivery providers
• Technology and website service providers
• Email and marketing service providers
• Professional advisers
• Fraud prevention or security services
• Government agencies or law enforcement where legally required

We do not sell or rent your personal information.

12. International Providers

Some of the service providers we use may be located outside New Zealand or may process information internationally.

Where personal information is transferred or processed overseas, we take reasonable steps to ensure that appropriate privacy and security protections apply, in accordance with applicable New Zealand privacy requirements.

13. How We Protect Your Information

We take reasonable steps to protect personal information from loss, unauthorised access, disclosure, alteration or misuse. These measures may include appropriate technical, administrative and physical safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing services, maintaining business records, resolving disputes and meeting legal, accounting or regulatory obligations.

The period for which information is retained will depend on the nature of the information and why we need it.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

15. Your Privacy Rights

Under New Zealand privacy law, you may have rights to:

• Request access to personal information we hold about you
• Request correction of information that is inaccurate or incomplete
• Ask questions about how your information is collected or used
• Withdraw consent for certain uses of your information, where consent is the basis for processing
• Unsubscribe from marketing communications

We may need to verify your identity before providing access to or changing personal information.

Some information may need to be retained where we are legally required or otherwise permitted to do so.

To make a privacy request, contact: [email protected]

We will respond to your request within the timeframe required by applicable law.

16. Children

Our website and services are not directed specifically at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided personal information to us, please contact us so that we can assess and, where appropriate, remove the information.

17. Links To Other Websites

Our website may contain links to websites operated by third parties.

Luxury Revamped is not responsible for the privacy practices, security or content of those websites.

We encourage you to review the privacy policy of any external website before providing personal information.

18. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page.

Where appropriate, we may also notify you of significant changes through our website or by email.

19. Privacy Concerns

If you have a question, concern or complaint about how Luxury Revamped has handled your personal information, please contact us first: [email protected]

We will work with you to understand and resolve your concern.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner.

20. Contact Us

For questions about this Privacy Policy or the way we handle your personal information:

Luxury Revamped
New Zealand

Email: [email protected]

Website: luxuryrevamped.co.nz

Your privacy matters to us. We collect and use personal information thoughtfully, transparently and only where reasonably necessary to provide the Luxury Revamped experience.